Houston Personal Injury Firm

Conversation

1. Sarah

   Hi Tasha, it is Sarah about your accident inquiry - is now an okay time to ask a couple of quick questions?

2. Tasha

   Sure

3. Sarah

   Thanks. Was a police report filed at the scene?

4. Tasha

   No

5. Sarah

   Got it. Who do you believe was at fault for the crash?

6. Tasha

   We did the claim and they had me sign a form

7. Sarah

   Thanks Tasha - I'll pass this along to the team and someone will reach out shortly.

8. Tasha

   They are at fault

Conversation

1. Sarah

   Hi Elena, it is Sarah about your accident inquiry - is now an okay time to ask a couple of quick questions?

2. — One hour later —

   Sarah

   Hi Elena, Sarah again about your accident inquiry. I still need a couple of quick details to get it reviewed - can you reply when you have a minute?

3. — Another hour later —

   Sarah

   Elena, quick one - it's 2-3 short questions by text, takes about a minute. Want to knock them out now?

4. Elena

   Ok

5. Sarah

   Thanks. Was a police report filed at the scene?

6. Elena

   Yes

7. Sarah

   Thank you. Who do you believe was at fault for the crash?

8. Elena

   The other driver I was the passenger

9. Sarah

   Thanks Elena - I'll pass this along to the team and someone will reach out shortly.

Conversation

1. Sarah

   Hi Maya, this is Sarah - we received your accident inquiry. Can I ask a couple of quick questions to see how we can help?

2. Maya

   Yes through text I'm driving

   No further questions were asked. The form had already captured accident type, timing, injury and attorney status.

3. Sarah

   Thanks Maya, that's everything I need. Someone from the team will reach out as soon as possible.